At Kavya Ethnics (https://kavyaethnics.com/), we aim to provide a seamless shopping experience from the moment you place an order to when it arrives at your doorstep. Please read our shipping and delivery policies below to understand how we handle and deliver your purchases.
1. Shipping Destinations
We currently ship to India, USA, UK, and UAE. If your location is not listed at checkout, please contact us at contact@kavyaethnics.com for assistance.
2. Shipping Costs
- Domestic Shipping within India:
Standard shipping rates apply and will be calculated at checkout on flat rate basis. - International Shipping:
Shipping costs for international orders vary by destination and will be calculated at checkout. Any customs duties or taxes are the responsibility of the customer and are not included in the shipping fee.
3. Delivery Timeframes
- Domestic Orders:
We aim to process and dispatch orders within 2-3 business days. Once shipped, delivery typically takes 4-5 business days depending on your location. - International Orders:
Processing times are the same as domestic orders, but delivery can take between 10-15 business days, depending on your country and shipping carrier. Customs clearance may also affect delivery times.
Please note that these delivery times are estimates, and actual times may vary due to factors such as shipping carrier delays, public holidays, or unforeseen circumstances.
4. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your package’s progress on the shipping carrier’s website. If you have not received your tracking information within [insert time frame, e.g., 3 business days] of placing your order, please contact us at help@kavyaethnics.com.
5. Delivery Issues
- Incorrect Address:
Please ensure that the shipping address is correct at checkout. If you realize there is an error after placing the order, contact us immediately at help@kavyaethnics.com. We cannot be responsible for packages delivered to the wrong address if the address provided is incorrect. - Missed Delivery:
If the shipping carrier attempts delivery but no one is available to receive the package, they may leave a notice or attempt redelivery. Please follow the instructions provided by the carrier. - Lost or Delayed Orders:
If your order is delayed or lost, please contact us at help@kavyaethnics.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
6. Customs and Import Duties
For international orders, customs duties, taxes, and import fees may apply once the package reaches your country. These charges are the responsibility of the customer and vary by country. Kavya Ethnics is not responsible for delays caused by customs processes.
7. Shipping Restrictions
We may not be able to ship to certain regions due to legal restrictions or carrier limitations. If we are unable to ship to your location, you will be notified before completing your purchase.
8. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team:
Kavya Ethnics
Email: help@kavyaethnics.com
Phone: +91-9313277059